Shipping and Returns
Shipping Times: When Can You Expect Your New Gear?
We know you're eager to get your hands on your new camera gear, and we don't like to keep you waiting. Here's what you can expect:
Order Processing: Please allow us 1 day to process your order. We'll make sure everything is in perfect order before it's on its way to you.
Shipping Within Eastern Australian Cities: If you're in an eastern Australian city, you can typically expect your order to arrive within 2 to 3 days.
Shipping to Other Parts of Australia: For all our friends in other parts of Australia, our courier's estimated delivery time is usually between 4 to 9 days.
We're committed to getting your new camera bag to you as swiftly as possible, ensuring you're ready to hit the streets with your gear. If you have any questions or need further assistance with your order, feel free to reach out to us at firstname.lastname@example.org. We're here to make your Poca Designs experience as smooth as possible.
Need a Size Swap?
We understand that choosing the right size for your camera bag can sometimes be a bit tricky. But don't fret! We're here to make it right. If you find that you've got the wrong size, no worries. We're happy to exchange your bag for the correct size, as long as it's unused, still has the tags attached and within 14 days.
Just drop us a line at email@example.com with your full name and the size you'd prefer. We'll then provide you with a return number and the return address. Please note that we can't cover the cost of returning the item for a change of mind.
Received a Faulty Product?
Oh no, that's not good news at all. We're truly sorry for any inconvenience. If you've received a faulty product, please reach out to us at firstname.lastname@example.org. We'll swiftly organize a replacement for you, ensuring you have the perfect, problem-free camera bag in your hands. We'll provide you with a return label and ship you out a new replacement at no charge.